As Kosmos Visa Services, there is a service understanding that is focused on customer satisfaction. We aim and commit to provide the best service to our customers.


Your feedback, your feedback is important for us to improve and improve the quality of the service we offer you. We thank you for sharing your suggestions with us so that we can serve you better.


If these proposals are needed, immediately; or as a standard, measures are taken every month and measures are taken.



Customer Satisfaction Policy:

As Kosmos, we want to share with you our values ​​that we have defined and mission in our own world:


  • • The glamorous face - the best cure we can give you is a smiling face
  • • Solution Focus - Increases confidence in us.
  • • Reliability - because all values ​​come together
  • • Teamwork - because we're worth it
  • • Continuous development - because the world is always improving
application-center

120

Our Team

application-center

3600 M 2

Service in the field

application-center

16

Application Center

application-center

120

Our Team

application-center

3600 M2

Service in the field

application-center

16

Application Center

Our Mission

To carry out our work efficiently, with universal quality and standards, by constantly improving together with our employees. To provide safe, transparent, fair and fast service by keeping customer satisfaction at the highest level.

Our Vision

To be able to respond to new needs with our infrastructure based on solid foundations, to offer flexible and fast solutions by combining our customer-oriented working system with technology, and to ensure the continuity and development of our current service quality.

Our Obligations

In line with Schengen Rules; To produce transparent service within the framework of security measures.

HR Policy

Our policy, our principles in line with our company's vision, mission and strategies:

  • Continuous improvement, efficient evaluation;
  • Contributing to individual and corporate performance by prioritizing operational strength
  • Transparency, accountability, diversity and inclusion
  • Corporate culture, team spirit
Education Development

Kosmos Visa Services supports the continuous development of its employees with training programs:

  • To contribute to the development of employees, primarily on issues such as company culture, company operational strength and security, through training planned within the company;
  • Prioritizing individual needs and supporting individuals in determining their special needs;
  • To offer mentor programs to our newly hired colleagues during orientation processes in order to help them adapt to the job and the corporate culture.
Performance Management

360 degree performance evaluation is implemented within the company. Annual plans are created in line with the determined goals and individual needs, supported by interviews, and measured through the performance system.

HR Policy

Our policy, our principles in line with our company's vision, mission and strategies:

  • Continuous improvement, efficient evaluation;
  • Contributing to individual and corporate performance by prioritizing operational strength
  • Transparency, accountability, diversity and inclusion
  • Corporate culture, team spirit
Education Development

Kosmos Visa Services supports the continuous development of its employees with training programs:

  • To contribute to the development of employees, primarily on issues such as company culture, company operational strength and security, through training planned within the company;
  • Prioritizing individual needs and supporting individuals in determining their special needs;
  • To offer mentor programs to our newly hired colleagues during orientation processes in order to help them adapt to the job and the corporate culture.
Performance Management

360 degree performance evaluation is implemented within the company. Annual plans are created in line with the determined goals and individual needs, supported by interviews, and measured through the performance system.

hr-policy

Recruitment Processes

As Kosmos Visa Services Human Resources, in order to create productive working environments, we apply a meticulous recruitment process with candidates who have the necessary skills and qualifications in accordance with the "right candidate for the right position" policy in the selection and placement processes.

1

basvuru-formu

Determination of Human Resource Needs

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2

randevu-al

Competency Based Interview

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3

gerekli-belgeler

Right Talent

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4

basvuru-sonrası

Offer

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Recruitment Processes

As Kosmos Visa Services Human Resources, in order to create productive working environments, we apply a meticulous recruitment process with candidates who have the necessary skills and qualifications in accordance with the "right candidate for the right position" policy in the selection and placement processes.

1

basvuru-formu

Determination of Human Resource Needs

dots

2

randevu-al

Competency Based Interview

dots

2

basvuru-formu

Competency Based Interview

dots

3

randevu-al

Right Talent

dots

3

basvuru-formu

Right Talent

dots

4

randevu-al

Offer

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4

basvuru-formu

Offer

dots

1

randevu-al

Determination of Human Resource Needs

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Job Application

If you would like to be informed about open positions within Kosmos Visa Services and become a part of our family, you can click on the link below.

Would you contribute to our development?

Fill out our survey, contribute to our development!